Online Dispute Resolution

If you have any problem with the services provided or with purchases from our online store, you can also submit a complaint through the Online Dispute Resolution (EDR) platform which is available on the following website:

The consumer may choose to share the details on the draft complaint form with us, before formally submitting the complaint, to see if it is possible to resolve the dispute immediately (direct talks).

For this reason, consumers can contact us in all the other ways listed in the “Contact” section.